The customer must follow the instructions that appear on the screen to carry through the purchase process. At any moment the customer may correct mistakes, change the data introduced, change the content of the shopping basket or cancel the entire order during the purchase process and before placing the order.
By placing an order, the customer acknowledges having read, and accepts fully, the Terms and Conditions.
The order is formalized through the Web by clicking on the "Finish the order" button.
In the event that the customer has any questions when placing an order or if they have any queries about it, they can contact us via email email@example.com
Once the order has been received, the customer must contact us via email firstname.lastname@example.org indicating the following information:
-Name and surname
-Attach as much information as possible (in case of a defective item include photographs of said product)
Our customer service will contact the customer as soon as possible.
The order may be cancelled as long as it has not left our facilities.
The customer can contact us by email email@example.com or telephone +34 914 402 956.
PAYMENTS AND PROMOTIONS
You can pay by way of bank transfer, credit card (Visa, Mastercard and AMEX) or PayPal, Shop Pay, Amazon Pay, Apple Pay, Google Pay, iDeal.
Credit cards may have been declined for one of the following reasons:
- The card could have expired. Check the validity date of your card.
- You may have entered some incorrect information. Check that you have correctly filled in all the necessary fields.
- You may have exceeded your credit limit. Contact your bank to verify that you have not exceeded the authorized purchase limit by said.
You must enter said code in the "Discount code" field box that will appear during your purchase information process.
Discount codes do NOT apply to discounted products and only one can be applied per order.
If you wish to make a return, fill out our return form HERE
Or send an email to firstname.lastname@example.org indicating name, surname and the purchase order number.
Once we confirm to the customer the refund of the order, it will be effective in about 48/72 hours. If not, the customer must write to email@example.com
Once we confirm to the customer the refund of the order, said will be effective between 48/72 hours. Should this not occur, the customer must inform us via email firstname.lastname@example.org
SHIPPING AND DELIVERY
We work with DHL.
More information regarding our shipping and return rates HERE
You can find our products in selected multi-brand stores as well as in department stores such as El Corte Inglés (Spain), Palacio de Hierro (Mexico), and Pyrénées (Andorra). Do contact us should you have any questions.
If you are a multi-brand client or distributor and wish to receive additional information, contact us at email@example.com
We offer customer service Monday to Friday from 08:00 to 14:00 hrs. (CET) on labour days at +34 91 440 29 56. All year long you can reach us at firstname.lastname@example.org.
MIRTO Emilio Muñoz, 57 28037 Madrid España See Map >