EXCHANGES & RETURNS

RETURNS & EXCHANGES
MIRTO offers exchanges and returns during the 30 days following the receipt of the purchase order. The exchange or return period may be extended during specific promotions.
There will be no charge for exchanges or returns if the product is taken by the customer to a Spanish Postal Office - Correos,  (drop-off service is available in the peninsular national territory). Pick-up from home address carries additional costs according to costs your location.

REQUEST EXCHANGES & RETURNS

We regret that we cannot accept product exchanges or returns purchased in the OUTLET as they are products with over 50% discount over the original purchase price. Likewise, products for personal or intimate use, such as masks, underwear, or personalized products, altered or “made to measure" or to order are not subject to exchanges & returns.

If you wish further information, you may contact us by phone (+34 914402956) or by email (returns@mirto.com).

Each exchange & return request will be treated in a personalized manner by our Customer Service Department, whom will contact you by phone or email should any incidents arise. The normal processing time is approximately one week. During festive periods, or those with high commercial intensity, this response time might be slightly increased.

Reimbursement of returned products will be made through the same payment means with which the purchase was carried out, and once the returned products have been received and their condition verified in our logistic centre. Please take into account that it may take 48/72 hours to receive said reimbursement in your bank account counting from the date when you will be notified of the return. It may take between 48/72 hours to receive said reimbursement in your account depending on each bank’s guidelines. The costs of the first shipment, if applicable, are not reimbursable in case of returns & exchanges.